Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 18:18
Due to a points failure between Redhill and Gatwick Airport fewer trains are able to run.
Impact:
Train services running through these stations may be cancelled or delayed. Disruption is expected until the end of the day.
Customer Advice:
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What has happened?
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There has been a points failure in the Gatwick Airport area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
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What are we doing about it?
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GWR services will terminate at Redhill.
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What are your options?
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We are sorry for the disruption to your journey today, these are the current options available to you:
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Option 1: You can use your ticket at no extra cost on Thameslink trains between Redhill and Gatwick Airport in both directions until further notice.
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Option 2: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
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Option 3: Consider postponing your journey until our service returns to normal.
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For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Impact:
Train services running through these stations may be cancelled or delayed. Disruption is expected until the end of the day.
Customer Advice:
-
What has happened?
-
There has been a points failure in the Gatwick Airport area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
-
What are we doing about it?
-
GWR services will terminate at Redhill.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: You can use your ticket at no extra cost on Thameslink trains between Redhill and Gatwick Airport in both directions until further notice.
-
Option 2: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 3: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Due to a fault with the signalling system between Oxford and Didcot Parkway all lines will be blocked.
Impact:
Train services running through these stations will be cancelled or delayed. Disruption is expected until 20:00 08/04.
Customer Advice:
-
What has happened?
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Some axle counters, part of the signalling system, have stopped working in the Oxford area. Axle counters tell the signalling system if a section of track has a train on it. If an axle counter stops working, trains need to stop at the affected signal so that the Driver can speak to the Signaller to confirm if the track ahead is clear.
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What are we doing about it?
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All lines are blocked for 30 minutes to allow Network Rail to access the site to resolve the issue.
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What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: You can use your ticket at not extra cost on Thames Travel route X32: Oxford (City Centre, St Aldates, Stop H3), Didcot Parkway, route X2: Oxford (Station), Didcot Parkway and route 33: Didcot Parkway (Station), Culham (High Street) until further notice.
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Option 2: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 3: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Impact:
Train services running through these stations will be cancelled or delayed. Disruption is expected until 20:00 08/04.
Customer Advice:
-
What has happened?
-
Some axle counters, part of the signalling system, have stopped working in the Oxford area. Axle counters tell the signalling system if a section of track has a train on it. If an axle counter stops working, trains need to stop at the affected signal so that the Driver can speak to the Signaller to confirm if the track ahead is clear.
-
What are we doing about it?
-
All lines are blocked for 30 minutes to allow Network Rail to access the site to resolve the issue.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: You can use your ticket at not extra cost on Thames Travel route X32: Oxford (City Centre, St Aldates, Stop H3), Didcot Parkway, route X2: Oxford (Station), Didcot Parkway and route 33: Didcot Parkway (Station), Culham (High Street) until further notice.
-
Option 2: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 3: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
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