Help and support

Refunds and compensation

Claim refunds on unused tickets and delays using our easy online forms.

Changing your ticket

We've made it easy to rearrange your travel plans in advance.

Online bookings

Help with buying a ticket online or changing a ticket bought from GWR.com or the GWR app.

Lost property

We have partnered with MissingX to help you find your lost items.

FAQs

You may find the answer to your query in our frequently asked questions.

Cymraeg

Mae GWR wedi ymrwymo i Ddiwylliant Cymru ac rydym yn falch o wasanaethu cwsmeriaid yng Nghymru.

Making a complaint

If you are unhappy with any part of our service, there are several ways you can tell us.

Penalties and enforcements

We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets.

Contact us

If you are looking for information about travelling with GWR, get in touch.

Media enquiries

The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday.

Online security

Find out how we keep your data secure, and what you can do to keep safe online.

Watch our helpful guides

Planning your journey

Learn how to plan your trip, check for disruptions and find the cheapest fare.

Choose your ticket

Watch our video to learn the differences between each ticket type.

Buying your ticket

Our video guide shows you everything from choosing your seat to ticket delivery.

If things go wrong

Find out what you can do if you’re unhappy with our service.