The more journeys you take, the more rewards you get
Unlock exclusive benefits and make every journey count.
Enjoy great rewards like:
- Big savings on train tickets
- Complimentary onboard treats
- Exclusive food and drink discounts
Joining is free and easy. Start as a Bronze member and enjoy rewards straight away. GWR Rewards is currently open to a small group of customers before a full launch in June 2025.
To be one of the first to join our new loyalty programme, simply create a GWR online account and opt in to receive marketing communications. Already have an account? Just log in, head to 'My Account', then 'My Preferences', and select 'Product and Offers' to get your invitation.
Join today and enjoy Bronze Rewards
40% off your ticket
Free hot drink
10% off food and drink
With Silver Rewards you'll get...
Free Standard return ticket
One-off First Class lounge access
15% off food and drink
With Gold Rewards you'll get...
Free First Class return ticket
Full First Class lounge access
3 courses for 2 with Pullman Dining
20% off food and drink
How GWR Rewards works
Collect points when you book valid rail tickets on GWR.com or the GWR app, or when you travel using GWR pay-as-you-go (PAYG), for journeys between stations served by GWR. The more you travel, the more rewards you unlock!
| Spend per day via GWR.com, GWR app or GWR PAYG | Points earned | Daily maximum points |
|---|---|---|
| £30 to £69.99 | 10 points | 20 points |
| £70 or more | 20 points |
A maximum of 20 points can be earned per day for valid ticket purchases on GWR.com or the GWR mobile app, and a maximum of 20 points per week for GWR PAYG journeys.
For all the details on how GWR Rewards work, check out our terms and conditions.
GWR Rewards and member tiers
Everyone starts at the Bronze tier. Bronze, Silver, or Gold tiers are determined by the points a member earns during their membership year. The more you travel and spend, the more points you collect, unlocking even greater rewards.
| Membership tier | Points required | Rewards |
|---|---|---|
| Bronze | None |
40% off your ticket Free hot drink 10% off food and drink |
| Silver | 50 points |
Free Standard return ticket One-off First Class lounge access 15% off food and drink |
| Gold | 120 points |
Free First Class return ticket Full First Class lounge access 20% off food and drink 3 courses for 2 with Pullman Dining |
Once you reach 120 points and qualify for Gold tier, your points will be capped. You will not earn any additional points beyond this threshold.
Your points reset each year on the anniversary of your enrolment into GWR Rewards. When you earn enough points for the next tier, you are automatically upgraded. Your new tier is kept for the rest of that year and the full following membership year.
For all the details on GWR Rewards and tier levels, check out our terms and conditions.
About GWR Rewards
GWR Rewards is a loyalty programme from Great Western Railway that recognises and rewards your journeys with us. Membership is divided into three tiers – Bronze, Silver, and Gold – with benefits that increase based on your travel activity.
Membership is currently by invitation only as the programme is being trialled. To be eligible, individuals must be 16 or over and have an online account with GWR. Invitations are sent to customers who have opted in to receive marketing communications, including Product updates and/or Offers. Existing customers can check and update their marketing preferences by logging into My Account.
No, joining GWR Rewards is free.
All members start at Bronze. Members move to Silver after earning 50 points and to Gold after earning 120 points within a membership year. Points reset annually on the anniversary of enrolment to the programme. Once a member earns enough points to qualify for the next GWR Rewards tier level, they are automatically upgraded. This can happen at any time during the membership year, and the new tier is retained for the remainder of that year and the entire following membership year.
Bronze members get a free hot drink onboard and a one-time only 40% discount on a return journey with GWR (valid for two Advance Single tickets on GWR services). You’ll also receive a 10% discount on food and drink onboard every time you travel.
- Silver: A one-time use complimentary Standard Class return ticket for one person (valid for two Advance Single Tickets on GWR services), one-time access to the First Class lounge for the member plus one guest, and a 15% discount on onboard food and drink.
- Gold: A one-time use complimentary First Class return ticket for one person (valid for two Advance Single Tickets on GWR services), unlimited First Class lounge access for the member plus one guest, a Pullman Dining offer (three courses for the price of two) for the member plus one guest, and a 20% discount on onboard food and drink.
Yes, Season Ticket holders receive Bronze welcome rewards upon joining. However, journeys made with Season Tickets don’t count towards Silver or Gold tiers. We are exploring options for Season Ticket holders and will share updates in the future.
Anyone can join GWR Rewards at the Bronze tier, but only tickets purchased through GWR.com or the GWR app qualify for earning points towards Silver and Gold tiers.
Yes, call us at 0330 232 0152 or message us at https://rewards.gwr.com for help with membership access, bookings, or assistance during your journey,
Rewards and benefits
Members receive unique codes and barcodes in their tier welcome emails. Food and beverage codes are activated immediately. Codes for the 40% discount (Bronze) and free tickets (Silver and Gold) become active the next working day. If received on a Friday or before a bank holiday, activation happens on the next working day after the weekend or holiday.
Here’s how to use them:
- Hot drink (Bronze) – Show your barcode to GWR hosts on the at-seat trolley service. Valid for 365 days.
- 40% discount (Bronze) – Enter your code in the Promotional Code section at the final checkout page on GWR.com or the GWR app. Valid for 3 months. Outbound and return bookings must be made in one session.
- Lounge access (Silver and Gold) – Show your code at the lounge. Both Silver and Gold members may bring one guest with a valid GWR ticket for that day of travel. Silver members get one-time access, which covers both the outbound and return journey, while Gold members enjoy unlimited access. Valid for 365 days. Please present appropriate ID.
- Free tickets (Silver and Gold) – Enter your code in the Promotional Code section at the final checkout page on GWR.com or the GWR app. Valid for 365 days. Outbound and return bookings must be made in one session.
- Pullman dining (Gold) – Show your member barcode onboard for a three-course meal for the price of two. A separate barcode is provided for your guest. Valid for 365 days.
A Reward Ticket can be changed once for free before the outward journey. If unused due to service disruption, GWR will verify this and issue a new code for re-booking under the same terms.
To request a change, submit a request via our online webform at https://rewards.gwr.com with the Reward Ticket booking reference number. Requests take up to three working days to process.
Members can currently view account balances via the My Account section on GWR.com. Later this year, members will also be able to access statements and redeem rewards in the GWR app.
Bronze rewards are issued upon joining. Additional rewards are given when members move up a tier or requalify.
Yes, rewards are valid for a limited time from the date they are issued to members:
- Bronze: Free hot drink (valid for 365 days) and 40% discount (valid for 90 days) from joining.
- Silver and Gold: Complimentary tickets, lounge access, and Pullman Dining offers (valid for 365 days) from reaching the tier.
No, rewards are non-transferable and must be used by the member.
Tickets given as rewards do not qualify for Delay Repay compensation.
No, rewards are valid only on GWR-operated services.
Earning points
Members earn points based on their daily qualifying spend with GWR. Here’s how it works:
- 10 points for spending between £30 and £69.99
- 20 points for spending £70 or more
Points are awarded based on the total spend in a single day, made in one completed transaction for valid ticket purchases. Any additional transactions made later that day will not earn points.
For Pay As You Go (PAYG) travel, points are awarded based on the total spend in a single week for one or more valid journeys.
A maximum of 20 points can be earned per day for valid ticket purchases or per week for PAYG journeys.
Members receive regular email updates with their points balance and tier status. Points can also be checked by logging into a GWR account online or via the GWR app, under the My Account section.
Points reset every 12 months on the anniversary of a member's enrolment in GWR Rewards.
Points can be earned on Advance, Anytime, Off-Peak, and Super Off-Peak, Family tickets, Sleeper Cabin Supplements and tickets purchased with a valid Railcard, booked directly through GWR.com, the GWR app, or via a member’s GWR PAYG account. Travel must be between two stations served by GWR on services operated by GWR.
Season tickets, Flexi tickets, and tickets bought from third-party retailers do not qualify.
Points will not be awarded for any cancelled trips where a refund has been issued, whether the cancellation is made by the member or by GWR.
For tickets without a specified travel date, such as an Open Return Ticket, points may take up to 29 days from the date of the outward journey to be credited.
PAYG customers earn points based on their total spend each week, calculated from Monday to Sunday. Points are allocated the following Friday.
Help and support
Points may take up to 29 days to appear. If they do not, members can contact the team through our web form at https://rewards.gwr.com and provide proof of purchase.
Any discrepancies must be reported within 90 days of travel. Members should contact the team through our web form at https://rewards.gwr.com with details and proof of purchase.
Members can contact us via our online web form https://rewards.gwr.com for assistance in retrieving their details.
For any queries about points, members can message us through our online web form at https://rewards.gwr.com.
GWR Rewards is our reward programme, designed to thank you for travelling with us.
1. Definitions
- "GWR", "we", "us" – refers to Great Western Railway, trading under the name First Greater Western Limited. Our registered office address is Great Western Railway, Milford House, 1 Milford Street, Swindon, Wiltshire, SN1 1HL.
- "GWR Rewards" – is the loyalty programme run by GWR.
- "GWR Rewards Tier Level" – indicates your membership level within the GWR Rewards loyalty programme. There are three tiers: "Bronze", "Silver" and "Gold".
- "Member", "Membership" and "Membership Account" – all refer to your participation in GWR Rewards.
- "Membership Card" – refers to your digital GWR Rewards membership card which we will email you upon joining.
- "Membership Year" – refers to the 12-month period starting from the date you join the programme, and each subsequent 12-month period following the anniversary of that date.
- "Partner" – indicates an organization providing services, offers and benefits to Members.
- "Points" – refer to the reward units used to track your activity and participation in the GWR Rewards programme. Points are accumulated through Qualifying Spend and the number of Points you have determines your GWR Rewards Tier Level.
- "Qualifying Spend" – means money spent on the purchase of Valid Tickets or Valid PAYG Journeys.
- "Railcard" – means a card entitling the holder to discounted rail travel, issued by National Rail.
- "Reward Ticket" – is a GWR train ticket, either a Standard or First Class Advance Ticket, that you receive as a reward for reaching qualifying GWR Rewards Tier Levels.
- "Valid Ticket" – subject to the requirements and exclusions set out in clause 4, means a rail ticket which is: (1) booked online via GWR.com or the GWR mobile app and (2) used by you between two stations served by GWR, on services operated by GWR.
- "Valid PAYG Journey" – subject to the requirements and exclusions set out in clause 4, means a journey made: (1) by you using your GWR PAYG account and (2) between two stations served by GWR, on services operated by GWR.
2. Membership
2.1. By applying for Membership, you confirm that you have reviewed and accepted these terms and conditions. Please make sure to provide your full legal name during the application process. You must be 16 or over to join. Membership is for individuals only and doesn't apply to businesses or organisations.
2.2. If you have trouble applying online or need help booking a journey, visit https://www.gwr.com/rewards for support and contact details.
2.3. Your journey with GWR is subject to the National Conditions of Travel.
2.4. We may carry out reasonable checks to confirm the information you give us when you apply for Membership is accurate.
2.5. Once you are a Member, you will get a unique membership number, found in your Welcome Email. This unlocks GWR Rewards and the ability to earn rewards and benefits, like discounts on onboard food and drinks, as explained in these terms and on this web page.
2.6. When redeeming rewards onboard or at the station, you may be asked to provide a form of ID so that a GWR member of staff can verify it against your Membership. If a GWR member of staff is not able to verify your Membership you may not be able to redeem rewards onboard or at the station.
2.7. Keep your details up-to-date. You can change your personal information directly in your account. If you change your name, email us at https://rewards.gwr.com with written details and valid proof.
2.8. You can only have one Membership Account at any one time.
2.9. Your Membership starts from the date you register for GWR Rewards.
3. All about GWR Rewards Tier Levels
3.1. Your GWR Rewards Tier Level (Bronze, Silver, or Gold) depends on how many Points you earn from Qualifying Spend during your current Membership Year. You will be placed in the GWR Rewards Tier Level that corresponds to the total Points earned. Find details on GWR Rewards Tier Levels and Points needed on this web page.
3.2. When you join GWR Rewards you will automatically qualify for the Bronze tier level and unlock the rewards available for that level.
3.3. Once you have enough Points to qualify for the next GWR Rewards Tier Level, you will be automatically upgraded, which can happen at any time in your Membership Year. You will keep this level for the rest of that year and the whole of your following Membership Year.
3.4. If you do not earn enough Points for your GWR Rewards Tier Level in a Membership Year, you will be moved down to a lower level at the beginning of the next Membership Year according to how many Points you have. We will give you plenty of notice before any changes to your GWR Rewards Tier Level.
3.5. Your Points reset at the start of each Membership Year. They do not roll over to your next Membership Year.
3.6. We may sometimes change the number of Points needed for each GWR Rewards Tier Level. We will email all Members to let you know well in advance of a change. The latest information on GWR Rewards Tier Levels can always be found on this web page.
3.7. Once you reach a new GWR Rewards Tier it may take until the next working day for you to receive your rewards email.
4. Qualifying Spend and earning points
4.1. You will earn Points for spending on Qualifying Spend with GWR, which refers to purchasing Valid Tickets. Here's how it works:
- earn 10 Points for Qualifying Spend between £30 and £69.99; and
- earn 20 Points for Qualifying Spend of £70 or more,
in a single day, in a single transaction, on one or more purchases of Valid Tickets. Any additional transactions made on the same day after the first completed transaction will be excluded from earning Points. Only the first Qualifying Spend transaction completed each day will count towards your Points balance. Or, in a single week on one or more Valid PAYG journeys.
You can only earn a maximum of 20 Points in a single day (for Valid Journeys) or single week (for Valid PAYG Journeys).
4.2. Points for Qualifying Spend on Valid Tickets are earned on the day you make your purchases, but the Points will be allocated to your balance after your journey is completed and your Valid Ticket has been used for travel. If you purchase a ticket with no specified day for travel, such as an Open Return Ticket, it will take up to 29 days from the date of your outward journey for your Points to be credited.
4.3. Points for Valid PAYG Journeys are earned based on your weekly spend. Your weekly spend is calculated from Monday to Sunday. Points will be allocated every Friday based on your travel the previous Monday to Sunday. The £1 pre-authorisation charge and incomplete charges are excluded from earning points.
4.4. As long as they meet the requirements for a Valid Ticket, eligible tickets include Advance, Anytime, Off-Peak, Super Off-Peak, Family Tickets, Sleeper Cabin Supplements and tickets purchased with a valid Railcard. Find more about ticket types.
4.5. Season tickets, Flexi, and Ranger & Rover tickets are not Valid Tickets and do not qualify for Points. Journeys where GWR is not the primary carrier, or where the majority of the journey is completed on another operator, are excluded from Qualifying Spend.
4.6. Points will not be awarded for any trips that are cancelled, either by you or by us, where a refund has been issued. Where a refund is issued after Points have already been credited to your account, the Points earned will be removed from your balance. If these Points caused you to move up to a new GWR Rewards Tier Level, you will be moved back to the appropriate level and any rewards issued will be rescinded.
4.7. For the avoidance of doubt, a ticket will only qualify as a Valid Ticket if it was purchased on the GWR app or at GWR.com. This means tickets purchased at GWR ticket offices, ticket machines, onboard machines, other station offices, or external retailers will not be Valid Tickets. If you need help booking your ticket you can call us at 0345 7000125 or contact us via our online web form at https://www.gwr.com/help-and-support/contact-us.
4.8. Register to GWR Rewards at least 24 hours before booking travel to earn Points. You can still register for GWR Rewards and earn Points for a journey if you have already purchased your tickets, as long as you register at least 24 hours before you travel.
4.9. To ensure you earn Points on your Qualifying Spend, make sure the email address linked to your GWR Rewards account is used at the time of booking. If your ticket is for a journey on a specific day, Points will be automatically added to your account the day after you have completed your travel. For Anytime, Off-Peak and Super Off-Peak Return tickets, tickets, points will be automatically added to your account within 29 days from the date of your outward journey.
4.10. Think your Points balance is wrong? Let GWR know within 90 days of travel. Send details of the issue and any proof via our online web form at https://rewards.gwr.com.
4.11. Any Qualifying Spend covered by credit available in your online GWR account will still count towards earning Points.
5. Redeeming Reward Tickets (Silver and Gold Tier)
5.1. Once you reach the required GWR Rewards Tier Level to qualify for a Reward Ticket, we will email you a reward code for your free journey. Silver tier members will receive a free return journey in Standard Class, while Gold tier members will receive a free First Class return journey. Each code is valid for 365 days from the date it is activated.
5.2 The code will become active on the next working day after you receive the email. If you receive the email on a Friday or the day before a bank holiday weekend, it will become active on the first working day after the weekend or bank holiday.
5.3. Your Reward Ticket entitles you to a free return journey with GWR. This will be provided as two single Advance Tickets, valid only on GWR-operated services between two GWR stations. The outbound and return journeys must be booked together at the same time, and must be for a return trip between the same origin and destination stations. To use your Reward Ticket, book online at GWR.com or via the GWR app. Standard Advance fares terms apply.
5.4. Reward Tickets have no cash value which means they cannot be refunded and do not qualify for Delay Repay compensation.
5.5. You can change your Reward Ticket once for free before your outward journey. If your ticket is unused due to service disruption, we will verify the disruption and issue a new code for re-booking. To request a change, submit a request via our online web form at https://rewards.gwr.com with your Reward Ticket booking reference number. Please allow three working days for processing. The new ticket will be subject to the same terms. Reward Tickets are subject to availability and are non-refundable. Unused tickets will not be replaced or exchanged.
5.6. Reward Tickets must be used by you, and cannot be transferred to another individual or sold to third parties.
5.7. Journeys using Reward Tickets do not earn Points.
6. 40% Welcome Discount (Bronze Tier)
6.1. Upon joining GWR Rewards, you will receive a one-time 40% discount code on a return journey with GWR booked in Standard Class. This will be provided as two single Advance Tickets, valid only on GWR-operated services between two GWR stations. The outbound and return journeys must be booked together at the same time, and must be for a return trip between the same origin and destination stations.
6.2. Your 40% discount code will be provided in your Bronze welcome email. The code will become active on the next working day after you receive the email. If you receive the email on a Friday or the day before a bank holiday weekend, it will become active on the first working day after the weekend or bank holiday. The discount code will be valid for 90 days from the date it is activated.
6.3. To use your 40% discounted ticket, ticket purchases must be made through GWR.com or the GWR mobile app. Purchases at station ticket offices or machines are not eligible.
6.4. As long as your purchase meets the requirements of these terms, the money you spend using the 40% discount will count towards your Qualifying Spend to earn Points. This will be based on the amount you spend after the discount is applied.
6.5. This 40% discount applies only to single Advance Tickets. Advance Ticket terms apply. No cash alternative. It does not apply to Season Tickets and cannot be used in conjunction with a local or national Railcard, other offers, promotions or discounts from GWR.
7. Free Hot Drink (Bronze Tier)
7.1. As a new member, you will receive a one-time offer for a free hot drink onboard a GWR service, valid for 365 days from the date of your Bronze welcome email. There is no cash alternative.
7.2. To redeem your free hot drink, present your unique bar code (found in your welcome email) to a GWR host at the at-seat trolley catering service. You can display it on your device or print it out, whichever is more convenient.
7.3. Each Member is entitled to redeem a single complimentary hot drink. Any hot drink from the at the at-seat trolley catering service is included.
8. Onboard Food and Beverage Discount (Bronze, Silver and Gold Tier)
8.1. Members enjoy a tiered discount on purchases at the at-seat trolley catering service: 10% for Bronze, 15% for Silver, and 20% for Gold. This discount is valid throughout your Membership, and the level of discount you receive will correspond to your current GWR Rewards Tier Level.
8.2. Your tier-specific discount applies to all items at the at-seat trolley catering service menu, with no minimum or maximum spend restrictions. This includes the purchase of alcoholic drinks, however the usual age restrictions apply and you may be required to provide proof of age to GWR staff.
8.3. To redeem your discount, present your unique bar code (found in your welcome email) to a GWR host at the at-seat trolley catering service. You can display it on your device or print it out, at your convenience.
8.4. This discount excludes the Pullman Dining service and is not applicable to purchases made within the Pullman Dining area.
9. Lounge Access (Silver and Gold Tier)
9.1. GWR First Class lounge access (including complimentary soft drinks and snacks) is available to Silver and Gold Members. Silver Members receive a one-time complimentary access for their outbound and return journey, while Gold Members enjoy unlimited access during their Membership Year.
9.2. Access is for you plus one guest. To enter the lounge, you must present your valid barcode (found in your Silver and Gold welcome emails), alongside valid travel tickets (Standard or First Class ticket), for the same day of travel on a GWR service.
9.3. Pre-booking is not required. Access is valid for 365 days from the date of issuance.
9.4. GWR may refuse entry to the First Class lounge if the lounge reaches capacity.
9.5. Lounge access is available at London Paddington, Truro, Cardiff and Penzance stations.
10. Pullman Dining (Gold Tier only)
10.1 Enjoy a three-course set menu for the price of our two-course set menu when you travel with GWR. This offer is available exclusively to Gold Members, to you plus one guest. One time redemption offer only.
10.2 The offer is only valid on set menus and does not include any supplementary menu items. There is no cash alternative.
10.3 This offer is valid for 365 days from the date you receive your Gold rewards email.
10.4 Simply present your unique code (found in your Gold welcome email), to our restaurant manager onboard.
10.5 Reservations are recommended. Pullman Dining reservations are usually available only to those travelling in First Class. However, as an added benefit, Gold Members can reserve a Pullman Dining experience even when travelling with a valid Standard Class ticket. You can make a Pullman Dining reservation here.
11. About Partner Offers
11.1. We offer exclusive benefits to Members through partnerships with select companies. We will inform you of these offers in our dedicated newsletters. Partner offers are subject to change and subject to individual terms and conditions.
12. About Your Membership
12.1. You can terminate your Membership at any time by sending a written notice of cancellation to GWR Rewards via our online webform at our online web form at https://rewards.gwr.com. Any unused Membership rewards will be forfeited upon termination.
12.2. GWR reserves the right to:
- Reject Membership applications.
- Terminate Memberships.
- Cancel accrued Points and unused Reward Tickets.
- Disqualify Members from future GWR Rewards Membership.
GWR also reserves the right to take legal action if any of the following apply:
- You do not meet the Membership criteria.
- You engage in fraudulent activity, such as tampering with documentation, using tickets purchased by someone else, using rewards, rewards tickets, or discounted tickets you are not entitled to or using stolen or counterfeit tickets.
- You violate these terms and conditions or National Rail Conditions of Travel, for example by selling Reward Tickets to third parties.
- Someone else violates these terms and conditions, which may lead to your Membership suspension or termination.
- You use rewards you are not entitled to, including where Points are rescinded in accordance with clause 4.6.
12.3. In the event of a Member's death, GWR will close the Member's account, and any accrued Points, Qualifying Spend booked Reward Tickets will be cancelled.
12.4. GWR reserves the right to amend, cancel, or replace the GWR Rewards program and/or amend these terms and conditions with reasonable notice. Your continued use of your Membership account or failure to object in writing within 30 days of notification of changes will be considered acceptance of the modifications. However, if you disagree with the changes, you may terminate your Membership as outlined in section 12.1.
13. General
13.1 Catering services are not available on all GWR trains. Availability may vary depending on the route and service.
13.2. Except where otherwise stated, GWR will not be liable for any loss or damage arising from changes to or cancellations of the GWR Rewards program or these terms and conditions. This includes adjustments made to comply with the law or with the decision of a court of competent jurisdiction.
13.3. GWR is not responsible for, and accepts no liability for, the actions of Partners or third-party railway operators. This includes any changes they make to their terms and conditions, or the benefits offered to Members.
13.4. GWR reserves the right to audit Members' accounts and records to ensure compliance with these terms and conditions, National Rail Conditions of Travel, and other relevant rules. Members may be unable to book while their account is being audited.
13.5. GWR will handle your personal data in accordance with applicable data protection laws and its privacy policy.
Version control
Version: GWR Rewards 1.0
Effective date: 27 March 2025
Last updated: 27 March 2025