Retimed and cancelled journeys

If you had a seat or bike reservation and your journey has changed, you can make a new reservation on the alternative service. To do this, login to your GWR account and select 'Make a seat/bike reservation' in the Bookings tab. You can then select the service you intend to travel on and make a new reservation.

Login to your GWR account

You can also make a seat or bike reservation by:

• calling us on 03457 000 125
• asking for assistance at your local staffed ticket office

If the two services immediately before or after your original train are peak services or less flexible, you can still travel with your original ticket.

Please be aware that other services may be busier than your original journey and we recommend making a seat reservation. 

If you can't travel on the alternative services, or you're not sure what to do, you can get in touch with our team on 03457 000 125 who will help you re-plan your journey.

If you no longer wish to travel, you can change your ticket or claim a refund.

• Alternative travel options may vary depending on the reason for the change to the timetable.
• In cases where our services are unavailable, we may arrange for you to use your ticket with another train company.
• Some ticket types may offer greater flexibility than stated above.