Download our free mobile app | Great Western Railway

The free GWR mobile app is a faster way to book tickets, check live train times and manage your journey.

Download our mobile app now and you’ll get great features including:

Go paperless

Purchase a mobile e-Ticket or load your ticket to a GWR smartcard and avoid queuing at the station

Live times

Get the latest train times on the go. We'll tell you the platform for your journey and even show you live carriage capacity*

Cheap train tickets

Easily find the cheapest train ticket to any destination in Britain, plus no booking fees

Bike reservations

Reserve a bike space with your ticket up to 2 hours before your departure on selected services

GWR app video guide

Find out more about using the GWR app.

Use the GWR app to conveniently:

purchase and download tickets to your phone
add your tickets to Apple Wallet or Google Wallet
load your ticket direct to a GWR smartcard using your phone
purchase Weekly, Monthly, Annual Season and Flexi Season tickets
make changes to your booked journeys
request a refund on your unused tickets
make a claim for Delay Repay if you are delayed by 15 minutes or more
check live train running information including carriage capacity*

Simply download or update the GWR app now and be more mobile

Frequently asked questions about the GWR app

If bike reservations are possible on the service you wish to travel on, then you will be able to make a reservation on the Review Your Order screen when purchasing your ticket.
Yes, refunds can be requested through the ‘My tickets’ section of the app.
If it’s possible to amend your ticket, then this can be done by viewing the ticket in the app wallet and selecting ‘Change ticket’. Then simply follow the step by step instructions.
No, the app will only fully function if you are within the UK. However, our website GWR.com can be used outside of the UK to purchase tickets. Any e-tickets you have purchased through the website, will be available on the app once you are in the UK.
Yes, Weekly season and Flexi season tickets can be purchased on the app. However, Monthly, Annual and Custom (monthly plus) season tickets still need to be purchased on our website.
Yes, PlusBus tickets & London Travelcards can be added on the Review Your Order screen when purchasing your ticket.
Yes, in the Information tab under ‘Travelling with us’ there is a link to make an assistance request online.
Yes, in the Information tab under ‘Report a fault or crime’ there are links to report a fault on a GWR train and report a fault at a GWR station.
No, if you already have a GWR account this will work with both the app and the website. If you don’t yet have an account, this can be done by selecting Register when on the sign in screen of the app, or alternatively you can register here for an account on the GWR website.
If you can’t see your e-ticket, try refreshing the wallet. If you are still unable to see your e-ticket before you are due to travel, then save a copy or print the PDF version of the e-ticket attached to your email booking confirmation as a back-up.
Except for tickets you have requested to receive by post, all other tickets purchased on both the app and the GWR website will show in the app wallet.
No, expense receipts are only available through the My Account section of the GWR website.

*Live carriage capacity information shown where available.

Mobile App

GWR app video guide

Use the GWR app to conveniently:

Simply download or update the GWR app now and be more mobile

Frequently asked questions about the GWR app

How do I reserve a bike space on the app?

Can I refund my tickets on the app?

How do I amend my ticket on the app?

Can I use the app outside the UK?

Are season tickets available to purchase on the app?

Are PlusBus tickets & London Travelcards available to purchase on the app?

Can I book Passenger Assistance through the app?

Can I report a fault on a train or at a station through the app?

Do I need a new account to purchase tickets through the app?

What if I can’t see my e-ticket in the wallet?

Will all my tickets show in the app wallet?

Can I view my expense receipts on the app?