Stations are often busy places. We know that when travelling with young children, a little help goes a long way to help make the start of your journey just that bit easier.
That’s why we’re running weekday priority boarding at London Paddington, for those travelling with children between 9am and 5pm.
How it works
All you need to do is book a slot in advance of your journey – we will need to know at least 48 hours hours before you are travelling, to make sure we have staff available to help.
Send us a text through WhatsApp on 07890 608043 and let us know:
- what train you’re catching (it’s best to reserve your seats in advance)
- how many adults and children in your group
- any special requirements (like large buggies etc)
When you arrive, you’ll find us on the main concourse near the help desk. Please make yourself known to one of our ambassadors. One of our friendly team will then help get everyone safely on board.