At a glance
Station Message
The ticket office at Walton-on-Thames will be closing at 1840 on Friday 21 and Tuesday 25 February and at 1740 on Thursday 20 February 2025. The ticket office will be opening at 0634 and closing on 1826 on Monday 24 February 2025
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Outside Main Station Entrance
- Storage Spaces
- 294
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- A New cycle hub includes 24 access, full CCTV coverage and maintenance tools.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 250
- Daily Rate
- £6.00
- Weekly Rate
- £23.90
- Monthly Rate
- £84.70
- 3 Monthly Rate
- £254.10
- Annual Rate
- £847.00
- Taxis
- Walton on Thames has a taxi office but no taxi rank.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Outside the station entrance and in booking hall Monday to Friday - 06:10 to 20:40 Saturday - 06:10 to 20:40 Sunday - 08:10 to 19:40
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: South Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- No
- Passenger Information Systems available
- DepartureScreens
- Customer Help Points
- Help points are available on all platforms
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Location for rail replacement services
- Station forecourt off Station Avenue
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 07:30 to 19:00 Weekend - Closed All Bank Holidays - Closed
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Shops
- No
- Toilets
- The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key and are only available during Ticket Office opening hours.
- Baby Changing facilities
- Separate baby changing room.
- National Key toilets
- The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Heated seating area within the booking hall.
- Seating
- Yes
- Staff help available opening times
- No
- Helpline Number
- 0800 5282100
- Helplines Opening times
- Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
- Ramp for train Access
- Yes
- Step Free Access
- Step-free category B2 station - Step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. Step-free access from Mayfield Road to Platform 2 (for trains towards Weybridge/ Woking) via a separate entrance and a long ramp at a gradient of approximately 1:20. This station has step-free access to all platforms via a lift.
- Wheelchairs Available
- No
Data unavailable