Stansted Airport

Station details

• Getting to and from the station

  Bicycle parking

  No

  Storage Sheltered

  No

  Storage Location

  No cycle parking

  Storage Spaces

  0

  Storage CCTV

  Yes

  PlusBike (Cycle hire)

  No

  Car Park

  Yes

  Free of Charge

  No

  CCTV Coverage

  No

  Car Park Operator

  British Airports Authority

  Address

  No

  Phone Number

  No

  Web Address

  http://www.stanstedairport.com/parking

  Note

  No

  Opening Hours

  No

  Number of Spaces

  5000

  Daily Rate

  No

  Weekly Rate

  No

  Monthly Rate

  No

  3 Monthly Rate

  No

  Annual Rate

  No

  Taxis

  No

  Accessible Taxis

  Details of nearest taxis are shown on station information poster

  Impaired Mobility set down and pick up points available

  No

  Airport

  Station is within the Stansted Airport Terminal

• Ticket Buying and Collection

  Ticket Office

  Monday to Sunday - 06:30 to 00:00

  Height Adjusted ticket office counter

  Yes

  Induction Loop

  Yes

  Ticket Machines

  Yes

  Accessible Ticket Machines

  Yes

  Collection of Pre-Purchased tickets

  Yes

  Penalty Fares

  Applicable Operators: Greater Anglia

  Smart cards issued

  Yes

  Smart cards validated

  No

  Get Oyster cards here

  No

  Use Oyster pay as you go

  No

  Top up Oyster cards

  No

• Staffing and General Services

  Staff help available opening times

  Assistance is provided by station staff during the hours of train service operation. Booking is recommended Monday to Sunday - 24 hours

  Passenger Information Systems available

  DepartureScreens ArrivalScreens

  Customer Help Points

  Yes

  Customer Services

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

  Location for rail replacement services

  Rail Replacement services operate from the main coach station as directed by Station Staff.

  CrossCountry rail replacement departs from bays 10 and 11.

  Left Luggage

  No

  Lost Luggage

  Monday to Sunday - 24 hours All Bank Holidays - 24 hours

  Ticket Gates

  No

  CCTV

  Yes

• Facilities

  ATM Machine

  Located on concourse

  Bureau de Change

  No

  First Class Lounge

  No

  Internet Kiosk Available

  No

  Pay Phone

  Yes

  Accessible Public telephones

  No

  Post Box

  No

  Public Wi-Fi

  Yes

  Shops

  Newsagent/Sweets Passport Photo Booth

  Toilets

  The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet. Until March 2025, there is limited availability of toilets at Stansted Airport station due to refurbishment works. Alternative facilities are available on trains or at the airport terminal.

  Baby Changing facilities

  Yes

  National Key toilets

  Yes

  Showers

  No

  Trolleys

  Yes

  Tourist information office

  No

  Waiting Rooms

  The waiting room is on platform 1. There are also seats throughout the station.

  Seating

  Yes

• Accessibility and Mobility Access

  Staff help available opening times

  Assistance is provided by station staff during the hours of train service operation. Booking is recommended Monday to Sunday - 24 hours

  Helpline Number

  0800 028 28 78

  Helplines Opening times

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  Ramp for train Access

  Yes

  Step Free Access

  This station has step free access to all platforms. Lifts available.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the Customer Information point.

  Wheelchairs Available

  Yes