At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- car park, upside
- Storage Spaces
- 96
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- You may leave your cycle in the rack provided however you do so at your own risk.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking
- Address
- No
- Phone Number
- Primary telephone number: 0330 333 9232
- Web Address
- Note
- From 5th March 2023 - new off peak evening rate (after 18:00) - 2.50
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 481
- Daily Rate
- £7.20
- Weekly Rate
- £32.10
- Monthly Rate
- £113.50
- 3 Monthly Rate
- £339.20
- Annual Rate
- £1,215.00
- Taxis
- in front of station
- Accessible Taxis
- Accessible taxis are available to book
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- On way in to access trains from Station Approach Road side Monday to Friday - 06:00 to 19:00 Saturday - 08:00 to 14:30 Sunday - 08:10 to 14:30
- Height Adjusted ticket office counter
- Counters can be raised or lowered to suit all customers
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- station forecourt
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southeastern
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 06:00 to 19:00 Saturday - 08:00 to 14:30 Sunday - 08:10 to 14:30
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On platform
- Customer Services
- 0345 322 7021
- Location for rail replacement services
- Station forecourt outside the exit on Platform 1.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not wheelchair accessible
- Post Box
- No
- Public Wi-Fi
- Shops
- newspapers
- Toilets
- Platform 1 - Available during staffing hours
- Baby Changing facilities
- Platform 1- Available during staffing hours
- National Key toilets
- Platform 1 - Available during staffing hours. This toilet is stoma friendly.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Heated waiting area in booking hall only available when staff are present.
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 06:00 to 19:00 Saturday - 08:00 to 14:30 Sunday - 08:10 to 14:30
- Helpline Number
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helplines Opening times
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
- Ramp for train Access
- Yes
- Step Free Access
- Category A. This station has step free access to all platforms - Step free access to platform 1 via main entrance. Lift and step access via station footbridge to Platform 2 for services towards Ashford International and platform 3 for services towards Maidstone West and Strood. Step free access direct to platform 2 and 3 via side entrance. Access to all platforms and interchange via lifts and steps.
- Wheelchairs Available
- Yes