At a glance
Station Message
On 1st January, the ticket office will open at 07:00.
Tickets can be purchased at TVMs or at wmr.uk.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 25
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- SABA UK
- Address
- - -
- Phone Number
- Primary telephone number: 0330 123 5247
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 29
- Daily Rate
- £3.50
- Weekly Rate
- £13.30
- Monthly Rate
- £17.00
- 3 Monthly Rate
- No
- Annual Rate
- £161.00
- Taxis
- Link 01684 566665
- Accessible Taxis
- Accessible taxis are not available
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- A Permit to Travel machine is available for use when the Ticket Office is closed. Monday - 06:30 to 13:00 Tuesday - 06:30 to 13:00 Wednesday - 06:30 to 13:00 Thursday - 06:30 to 13:00 Friday - 06:30 to 18:00 Saturday - 08:00 to 14:00 Sunday - Closed
- Height Adjusted ticket office counter
- 1 to 1 contact with ticket office staff
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- No
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: West Midlands Trains
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. Monday - 06:30 to 13:00 Tuesday - 06:30 to 13:00 Wednesday - 06:30 to 13:00 Thursday - 06:30 to 13:00 Friday - 06:30 to 18:00 Saturday - 08:00 to 14:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Malvern Link Station is accredited by the Secure Station Scheme**
- Location for rail replacement services
Rail replacement vehicles will operate from either side of A449 Worcester Road, adjacent to the station and fire station.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not accessible
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- N/A
- Baby Changing facilities
- No
- National Key toilets
- N/A
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Yes
- Seating
- Yes
- Staff help available opening times
- This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. Monday - 06:30 to 13:00 Tuesday - 06:30 to 13:00 Wednesday - 06:30 to 13:00 Thursday - 06:30 to 13:00 Friday - 06:30 to 18:00 Saturday - 08:00 to 14:00
- Helpline Number
- 0800 0248998
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
- Wheelchairs Available
- No