At a glance
Station details
- Bicycle parking
- No
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- No
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- No
- Accessible Taxis
- All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
- Impaired Mobility set down and pick up points available
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
- Airport
- No
- Ticket Office
- Monday - 06:10 to 22:15 Tuesday - 06:10 to 22:15 Wednesday - 06:10 to 22:15 Thursday - 06:10 to 22:15 Friday - 06:10 to 22:15 Saturday - 06:10 to 22:15 Sunday - 07:00 to 22:15
- Height Adjusted ticket office counter
- No
- Induction Loop
- No
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Great Western Railway, Elizabeth line, London Underground, Heathrow Express
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Monday to Sunday - 24 hours- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
- Location for rail replacement services
- No
- Left Luggage
- Yes
- Lost Luggage
- Monday to Friday - 09:00 to 17:00
- Ticket Gates
- Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
- CCTV
- Yes
- ATM Machine
- Located on concourse
- Bureau de Change
- No
- First Class Lounge
Located
Platform 1.
Tickets Accepted
All First Class.
Facilities
The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
There is a large screen TVs showing Sky News and also a departures board showing train times.
The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
Refreshments
Bar offering complimentary refreshments.
Wi-Fi
Available.
Showers
No.
Concessions for Standard Class sleeper customers
Yes.
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Shops
- News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
- Toilets
Accessible toilets are located on Platforms' 1 and 12.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
- within the Ladies toilets on Platform 1
- within the public toilets on Platform 12.
- Baby Changing facilities
- Yes
- National Key toilets
- Accessible toilets are located on Platforms 1 and 12.
- Showers
- Yes
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Platform 12 Monday to Friday - 07:00 to 22:00 Saturday - 07:00 to 22:00 Sunday - 07:00 to 22:00
- Seating
- Yes
- Staff help available opening times
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Monday to Sunday - 24 hours- Helpline Number
- No
- Helplines Opening times
- No
- Ramp for train Access
- Yes
- Step Free Access
- Yes
- Wheelchairs Available
- Yes