At a glance
Station Message
Ticket machine out of order
The ticket machine on the west-bound platform will be temporarily out of order from Monday 4 November until further notice due to station improvement works. Please use the ticket office, the ticket machine on the east-bound platform or the TfW app in the meantime.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Eight Sheffield stands providing 16 spaces are located under the canopy on the eastbound, Swansea bound Platform 2.
- Storage Spaces
- 16
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- There are no cycle hire facilities at this station.
- Additional Notes
- Eight stands providing 16 spaces
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- Taxi rank at front of station
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- On platform 2. Monday to Friday - 06:10 to 12:40 Saturday - 07:00 to 13:30 Sunday - Closed
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
This station has a video assist ticket machine with direct communication to an operator who can help with your transaction.
Ticket machines are touchscreen.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Assistance will be provided by the Conductor on the train outside of booking office hours. Monday to Friday - 24 hours Weekend - Closed
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
- The rail replacement bus stop is at the station entrance on Great Western Crescent.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Shops
- No
- Toilets
- The toilets are located on Platform 1.
- Baby Changing facilities
- No
- National Key toilets
- Platform 2
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Open during ticket office hours. Monday to Friday - 06:10 to 12:40 Saturday - 07:00 to 13:30 Sunday - Closed
- Seating
- Yes
- Staff help available opening times
- Assistance will be provided by the Conductor on the train outside of booking office hours. Monday to Friday - 24 hours Weekend - Closed
- Helpline Number
- 03333 211202
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category B1.
Step free access to Platform 1 (to Swansea) via the ticket office.
Step free access to Platform 2 (to Carmarthen) via a lane off New Dock Road and a ramp with a shallow gradient to the platform.
Access between the platforms is via the level crossing or footbridge with steps.
- Wheelchairs Available
- No
Data unavailable