At a glance
Station Message
Car park closure
Please be advised that the car park at this station will be closed on the 8th December 2024. This is due to engineering works.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- In station car park
- Storage Spaces
- 330
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- National Car Parks Ltd
- Address
- No
- Phone Number
- Primary telephone number: 0345 050 7080
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 131
- Daily Rate
- £8.50
- Weekly Rate
- £32.00
- Monthly Rate
- £119.00
- 3 Monthly Rate
- £337.00
- Annual Rate
- £1,181.00
- Taxis
- No
- Accessible Taxis
- Details of nearest taxis are shown on station information poster
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Located in the main entrance hall. Monday to Friday - 06:00 to 20:00 Saturday - 06:00 to 20:00 Sunday - 08:30 to 18:30
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Assistance at this station is provided by a staff member during train service hours. Booking is recommended. Monday - 05:15 to 01:00 Tuesday - 05:15 to 01:00 Wednesday - 05:15 to 01:00 Thursday - 05:15 to 01:00 Friday - 05:15 to 01:00 Saturday - 05:15 to 01:00 Sunday - 08:00 to 01:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On each platform
- Customer Services
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Location for rail replacement services
- Replacement transport stop at station entrance
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Nearest ATM is at Tesco which is across the car park
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Post box is located on Platform 1
- Public Wi-Fi
- Yes
- Shops
- Newsagent on platform 1. Large Tesco supermarket next door to the main car park
- Toilets
- Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
- Baby Changing facilities
- Female toilets
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- Ely town centre
- Waiting Rooms
- There is a waiting room on platform 1 and a waiting room on platforms 2 and 3 Monday to Friday - 05:15 to 22:00 Saturday - 05:15 to 22:00 Sunday - 08:15 to 22:00
- Seating
- Yes
- Staff help available opening times
- Assistance at this station is provided by a staff member during train service hours. Booking is recommended. Monday - 05:15 to 01:00 Tuesday - 05:15 to 01:00 Wednesday - 05:15 to 01:00 Thursday - 05:15 to 01:00 Friday - 05:15 to 01:00 Saturday - 05:15 to 01:00 Sunday - 08:00 to 01:00
- Helpline Number
- 0800 028 28 78
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1
- Wheelchairs Available
- Yes
Data unavailable