At a glance
Station Message
The ticket office at Brockenhurst will be closing at 1240 from Monday 24 to Thursday 27 March 2025. There will also be no platform assistance available until 0730 on Saturday 29 March 2025.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- No
- Storage Spaces
- 122
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Cyclexperience Bicycle Hirewww.newforestcyclehire.co.uk/Brockenhurst StationBrockenhurstHAMPSHIRESO42 7TW
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 236
- Daily Rate
- £8.60
- Weekly Rate
- £34.30
- Monthly Rate
- £121.10
- 3 Monthly Rate
- £363.30
- Annual Rate
- £1,211.00
- Taxis
- Yes
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
The ticket office is located by the main entrance.
Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.
Monday to Friday - 05:55 to 19:30 Saturday - 06:30 to 19:30 Sunday - 08:35 to 18:30- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: South Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Staff help available until 22:00 daily Monday to Friday - 05:45 to 22:00 Saturday - 06:15 to 22:00 Sunday - 07:30 to 22:00
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Customer Help points are located on every platform
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Location for rail replacement services
- Station forecourt, ticket office entrance.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 07:30 to 19:00 Weekend - Closed All Bank Holidays - Closed
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Yes
- Shops
- No
- Toilets
- The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
- Baby Changing facilities
- Baby changing facilities in accessible toilet.
- National Key toilets
- Accessible toilets are located on Platform 1+2.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600. Monday to Friday - 06:00 to 21:00 Saturday - 06:15 to 21:00 Sunday - 07:30 to 21:00
- Seating
- Yes
- Staff help available opening times
- Staff help available until 22:00 daily Monday to Friday - 05:45 to 22:00 Saturday - 06:15 to 22:00 Sunday - 07:30 to 22:00
- Helpline Number
- 0800 5282100
- Helplines Opening times
- Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
- Ramp for train Access
- Yes
- Step Free Access
- Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.
- Wheelchairs Available
- No
Data unavailable