At a glance
Station Message
Step free access is unavailable throughout Berwick-upon-Tweed station. If you require step free access, please speak to the station team or onboard crew for assistance.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Within car park
- Storage Spaces
- 8
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- Northumberland County Council
- Address
- - -
- Phone Number
- No
- Web Address
- Note
- Max length of stay is 72 hours
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 124
- Daily Rate
- £3.50
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- Outside the travel centre entrance. Monday to Friday - 07:00 to 16:00 Saturday - 08:00 to 16:00 Sunday - 09:15 to 16:00
- Height Adjusted ticket office counter
- Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: LNER
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 06:00 to 22:45 Saturday - 06:00 to 22:45 Sunday - 09:00 to 22:45
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- No
- Customer Services
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Location for rail replacement services
- Rail Replacement Coaches leave from the front of the station.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 16:00
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
Located
Platform 2
Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
- Any London North Eastern Railway First Class packages
- First Advance (routed LNER/ LNER & connections
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
- Inclusive Tour Tickets (Superbreaks etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Unisex Toilet, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/water/ biscuits
Wi-Fi
Yes
Showers
No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Shops
- No
- Toilets
- The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
- Seating
- Yes
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 06:00 to 22:45 Saturday - 06:00 to 22:45 Sunday - 09:00 to 22:45
- Helpline Number
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
Lift available from station forecourt to platforms 1 & 2.
RNIB Map for all located just to the left of the station entry doors.
Please note that between Monday 9 September and Sunday 1 December 2024, there will be no step-free access to platforms 1 and 2 due to essential upgrade work to replace the lifts at this station. If you require assistance, please speak to station staff or contact us about Assisted Travel.
- Wheelchairs Available
- Yes
Data unavailable