At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- No
- Storage Spaces
- 37
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- You may leave your cycle in the rack provided however you do so at your own risk.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking
- Address
- No
- Phone Number
- Primary telephone number: 0330 333 9232
- Web Address
- Note
- From 5th March 2023 - new off peak evening rate (after 18:00) - 2.50
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 88
- Daily Rate
- £6.70
- Weekly Rate
- £29.10
- Monthly Rate
- £107.30
- 3 Monthly Rate
- £304.70
- Annual Rate
- £1,106.00
- Taxis
- front of station
- Accessible Taxis
- Accessible taxis are available to book
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- On way in to access trains from Car Park and Tram stop side of station Monday to Friday - 06:10 to 19:40 Saturday - 06:10 to 19:40 Sunday - 08:10 to 17:40
- Height Adjusted ticket office counter
- Counters can be raised or lowered to suit all customers
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- booking hall
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southeastern
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Monday to Friday - 06:00 to 23:30 Saturday - 06:00 to 23:30 Sunday - 08:00 to 20:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On platform
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Location for rail replacement services
- Station forecourt, bus stop A (what 3 words: ozone.else.tricks)
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- booking hall
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not wheelchair accessible
- Post Box
- No
- Shops
- Convenience store
- Toilets
- Platform 2 - Available during staffing hours
- Baby Changing facilities
- No
- National Key toilets
- Platform 2 - Available during staffing hours. This toilet is stoma friendly.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Heated waiting room on platforms 1/2 Only available up to 19:00 (7pm) Monday to Friday - 06:00 to 19:00 Saturday - 06:00 to 19:00 Sunday - 07:00 to 19:00
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 06:00 to 23:30 Saturday - 06:00 to 23:30 Sunday - 08:00 to 20:00
- Helpline Number
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helplines Opening times
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the ticket office, the platform office on platform 2 or you can use the help point .Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
- Ramp for train Access
- Yes
- Step Free Access
- Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step Free access to platforms 1&2 via booking hall for services to London and Crystal Palace. Step free access to platforms 3&4 via Waitrose car park and ramped side gate located on platform 4 for services away from London. Step free route between platforms in excess of 400 metres
- Wheelchairs Available
- Yes
Data unavailable