At a glance
Station Message
Free parking for rail customers
New Park and Ride now open at Pontypool and New Inn station. Why not give it a go?
- Brand new car park well signposted off the A4042
- Accessible bays and step free access to the station platform
- Regular peak-time train services to and from Cardiff and Shrewsbury (and beyond)
- Zone 3 for pay as you go (available on South Wales Metro)
Find out more at tfw.wales
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Two tier cycle racks providing space for up to 20 bicycles are located in a shelter to the north of the station building, adjacent to the wall onto the platform. A bicycle pump and repair station is also provided.
- Storage Spaces
- 20
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- There are no cycle hire facilities at this station.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA
- Address
- - -
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 74
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- At the front of the station
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- In front of the station entrance.
- Airport
- No
- Ticket Office
- Inside the station building. Monday - 06:00 to 18:45 Tuesday - 06:00 to 18:45 Wednesday - 06:00 to 18:45 Thursday - 06:00 to 18:45 Friday - 06:00 to 18:45 Saturday - 06:00 to 18:45 Sunday - 12:00 to 18:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Assistance will be provided by staff from the Booking Office during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- No
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
- The rail replacement bus stop is near the Great Western Hotel.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- The toilets are located on Platform 1. The National key toilets are located within the station caf ; these toilets are operated by a radar key.
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located within the station caf ; these toilets are operated by a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Monday - 06:00 to 18:45 Tuesday - 06:00 to 18:45 Wednesday - 06:00 to 18:45 Thursday - 06:00 to 18:45 Friday - 06:00 to 18:45 Saturday - 06:00 to 18:45
- Seating
- Yes
- Staff help available opening times
- Assistance will be provided by staff from the Booking Office during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
- Helpline Number
- 03333 211202
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category B3.
Platform 1 for services to Hereford is fully accessible.
Supervised access to the southbound platform via a crossing with assistance from Booking Office staff during opening hours and from traincrew when it is closed.
- Wheelchairs Available
- Yes
Data unavailable