At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- additional cycle parking located outside Union Square Shopping Centre
- Storage Spaces
- 80
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- ScotRail
- Address
- No
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 188
- Daily Rate
- £6.00
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- visit www.traintaxi.co.uk for details of taxis available for hire
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours).
- Ticket Office
- Monday to Friday - 06:15 to 21:30 Saturday - 06:15 to 19:00 Sunday - 08:45 to 21:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: ScotRail
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Meeting Point: At the Automatic Ticket Gates inside the station Monday - 05:00 to 00:30 Tuesday - 05:00 to 00:30 Wednesday - 05:00 to 00:30 Thursday - 05:00 to 00:30 Friday - 05:00 to 00:30 Saturday - 05:00 to 00:30 Sunday - 08:45 to 00:30
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Location for rail replacement services
Buses pick up/drop off on College Street, next to the Car Park.
Please click on the link below for the exact bus pick up location:-
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 07:00 to 21:00
- Ticket Gates
- Ticket gates to all platforms
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
Located
Above booking office on the main concourse. Our lounge is unstaffed with access granted via an intercom system.
Tickets accepted
Inter-Available First Class tickets valid for travel on ScotRail services that day.
LNER tickets are accepted
Caledonian Sleeper Club room and Double room guests are permitted access.
'Cross Country only' tickets not accepted.
Facilities
Charging points and USB charging is available.
Refreshments
Complimentary refreshments and light snacks. Coffee and water machine.
Wi-Fi
Yes
Showers include an Accessible Shower
Yes
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Yes
- Shops
- WHSmith newsagent. Station has two PhotoMe photo booths.
- Toilets
- The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- Yes
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- No
- Staff help available opening times
- Meeting Point: At the Automatic Ticket Gates inside the station Monday - 05:00 to 00:30 Tuesday - 05:00 to 00:30 Wednesday - 05:00 to 00:30 Thursday - 05:00 to 00:30 Friday - 05:00 to 00:30 Saturday - 05:00 to 00:30 Sunday - 08:45 to 00:30
- Helpline Number
- Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic gates. Automatic Ticket Gates in operation Mon-Sat: 0600-2310; Sun: 0830-2310. Tactile paving to all platforms
Please take care when boarding/alighting the train towards the rear of platforms 3, 4, 5 and 6 as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.
Blue Badge parking bays: 10
- Wheelchairs Available
- Yes